These Terms and Conditions (“Terms”) apply to all online purchases made via the Alperton Flowers website for orders placed within Alperton and its surrounding areas. By placing an order with us, you agree to be bound by these Terms, which cover the ordering process, payment policies, cancellation rights, our liability, and the law governing your contract with Alperton Flowers. Please read these Terms carefully before making a purchase. If you have questions regarding any aspect of these Terms, you are welcome to get in touch via our online contact form.
Alperton Flowers offers a variety of flower bouquets, arrangements, and associated products suitable for delivery across Alperton and surrounding locations. All products are subject to availability. Images on our website are for illustrative purposes; actual products may vary slightly, given seasonal flower availability and stock levels. If a specific flower or product is unavailable, we will contact you and offer suitable alternatives of equal or greater value whenever possible.
To place an order online, follow these steps:
Once your order is placed, you will receive confirmation by way of an on-screen message and an electronic order confirmation. This confirmation summarises your order details, but acceptance of your order occurs only when you receive an email notifying you that your order has been dispatched. Alperton Flowers reserves the right to decline or cancel orders at our discretion, including cases where payment is not successfully processed, errors or inaccuracies are detected in the product information, or the delivery location is outside our service area.
We offer local flower delivery services throughout Alperton and surrounding areas. Delivery dates and times are estimated and provided for guidance; while every effort is made to deliver on your preferred date, this may not always be achievable due to circumstances beyond our control. Please provide accurate recipient and address details to avoid delays or failed deliveries. Any additional delivery attempts or redirection requests may attract further charges.
We accept payment through secure online payment gateways, including major debit and credit cards. All payments are subject to validation and authorisation by your card issuer. Alperton Flowers will not be liable for any delays or non-delivery resulting from failed payment authorisation or declined transactions.
The prices of all our products are displayed in British Pounds Sterling (£) and include applicable VAT. Delivery charges, if any, will be calculated and listed during the order process before payment is completed. We reserve the right to update prices without notice, but such changes will not affect orders already confirmed.
We are committed to providing a secure shopping experience. All payment processing is handled through encrypted, PCI-compliant platforms, ensuring your card details remain safe and are not stored on our systems beyond transactional needs. Please refer to our Privacy Policy for further details on how your data is handled.
If you wish to cancel your order, you may do so without charge provided that cancellation is requested before the flowers are prepared or dispatched. Given the perishable nature of fresh flowers, cancellations requested after preparation or dispatch may not be possible and, if processed, may be subject to charges or may not be eligible for a full refund.
To request a cancellation or change to your order, please use the contact feature on our website, quoting your order reference. We will endeavour to process your request promptly, but cannot guarantee successful cancellation if the order has already entered the preparation or delivery phase.
If your order is cancelled successfully before dispatch, we will issue a refund using your original payment method. Refunds may take 3-5 working days to appear in your account, depending on your card issuer and bank. We are unable to offer refunds for bespoke or personalised items that have already been prepared to your specifications, unless these items are found to be faulty or damaged upon delivery.
If you need to modify your order (for example, change the delivery address, date, or product selection), please contact us as soon as possible. Amendments are subject to order status and may not be possible once flowers have been prepared or dispatched.
Due to the perishable nature of flowers and associated products, returns are generally not accepted unless there is a clear issue with the delivered items (such as incorrect, damaged, or defective products). If you are unhappy with the quality of your order or it does not match what was promised, please notify us within 24 hours of receipt by providing details and, wherever possible, photographic evidence of the issue.
Where your complaint is found to be valid, we may provide a replacement bouquet, offer a partial or full refund, or otherwise address the matter to your satisfaction. Our decision in regard to remedies provided will be final.
Alperton Flowers shall not be liable for any indirect, incidental, or consequential losses or damages, including but not limited to loss of profits, revenue, or goodwill, arising out of or in connection with your use of our website or purchase of products via our online store.
While we strive for the highest standards in quality and service, Alperton Flowers is only responsible for direct losses that are a foreseeable result of our breach of contract or negligence. Our total liability to you in connection with any order will not exceed the total value of the order in question.
We will not be held responsible for delays or failures in performing our obligations if such delays or failures result from circumstances that are beyond our reasonable control. Such circumstances may include, but are not limited to, natural disasters, adverse weather, governmental actions, labour disputes, interruptions to delivery services, or failures in telecommunications and information technology systems.
By accessing or placing an order through our website, you agree to use it lawfully and not to misuse, disrupt, or attempt to gain unauthorised access to our services or IT infrastructure. Any use of the website for fraudulent or illegal purposes is strictly prohibited and may result in legal action.
All text, images, designs, and other content displayed on the Alperton Flowers website are the intellectual property of Alperton Flowers or our partners and licensors. Unauthorised use, reproduction, or distribution of any website content is strictly prohibited without our prior written consent.
These Terms and any contracts for the purchase of products from Alperton Flowers are governed by and shall be construed in accordance with the laws of England and Wales. If any dispute arises under or related to these Terms, both you and Alperton Flowers agree to submit to the exclusive jurisdiction of the English courts.
We reserve the right to revise and update these Terms and Conditions from time to time. The version applicable to your order will be the version displayed on our website at the date and time your order is placed. You should revisit this page regularly to ensure you are fully aware of the current Terms.
Alperton Flowers is committed to providing excellent customer service to all our customers across Alperton and nearby areas. Should you have questions about your order, your statutory rights, or wish to raise a complaint, please contact us using the online contact form available on our website. We will acknowledge and investigate your request promptly and keep you updated with progress until resolution.
These Terms and Conditions apply to all customers placing online orders for flower delivery in Alperton and its surrounding areas. By choosing to make a purchase with Alperton Flowers online, you confirm understanding and acceptance of these Terms.
Thank you for choosing Alperton Flowers for your flower delivery needs in Alperton and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Alperton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Alperton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
