Returns, Refunds & Complaints Policy at Alperton Flowers

Our Commitment to Fresh Flowers in Alperton

At Alperton Flowers, we pride ourselves on being a trusted local florist serving the households and businesses of Alperton and nearby communities. Every bouquet and arrangement is crafted with the utmost care, sourced from high-quality growers, and delivered at peak freshness. We know that our customers expect beautiful, lasting flowers, which is why we offer a comprehensive Fresh Flowers Guarantee and a straightforward returns and complaints process.

Damaged-on-Arrival Policy

Your satisfaction is important to us. While we aim to ensure every order arrives in pristine condition, we understand that on rare occasions, flowers might be damaged during transit. Should your bouquet or floral gift arrive damaged, wilted, or in unsatisfactory condition, please report the issue on the same day of delivery. For accurate assistance and processing, we may request a clear photo of the damaged items as part of our customer care procedure.

Freshness Window & Fresh Flowers Guarantee

With Alperton Flowers, freshness is more than a promise—it's our guarantee. Every floral arrangement that leaves our shop is designed to look gorgeous and last for days. Under normal conditions and with proper care, our flowers should remain fresh for a minimum of 5 days from receipt. If your flowers do not meet this standard, please let us know promptly, and we will be happy to resolve the situation in line with our guarantee.

Refunds and Replacement Options

If your order does not meet our fresh flowers guarantee—whether due to damage on arrival or failing to last through the promised freshness window—we offer both refund and replacement options for your peace of mind. Depending on your preference and availability, we can:

• Arrange a replacement bouquet or product, delivered at the earliest opportunity
• Provide a partial or full refund depending on the nature of the issue

Our team will handle your claim with care, aiming for swift resolution every time. Please note that returns, refunds, or replacements are typically only considered if reported within 24 hours of receipt, and when accompanied by photographic evidence where appropriate.

How to Make a Complaint

We value your feedback as it helps us continually improve our products and services. If you are unhappy with any aspect of your flower delivery, the ordering process, or customer service, we encourage you to make a formal complaint. To do so, please provide full details of your issue along with your order information. Our management team reviews all complaints and strives to respond fully as quickly as possible, generally within 48 hours.

Serving Alperton: Your Trusted Local Florist

Alperton Flowers is dedicated to serving the local Alperton community with genuine care and professional service. Whether you are ordering flowers for your home, workplace, or a special occasion, you can order with confidence knowing we stand behind every delivery. If you ever have a query, concern, or wish to share feedback, please reach out to us—our friendly team is always ready to help.

Thank You for Choosing Alperton Flowers

We sincerely appreciate your trust and custom. Our goal is to delight every customer, every time. For any questions about our returns, refunds, or complaints policy, don’t hesitate to contact us. We look forward to brightening your day with the freshest flowers in Alperton!